The Buying Process | Home Buyers Guide

Exchanging contracts is the point at which both parties are legally committed to the sale and purchase of the property. This is your next step after you have received your mortgage offer. At this stage you will need to pay your house deposit to your solicitor and sign your mortgage deeds and transfers.

youzhen supply professional and honest service.

Before taking full ownership of your new build home, you will be invited to take part in a home demonstration carried out by the site manager and sales consultant. This will give you the opportunity to raise any questions you may have about your new property .

Our team will serve your solicitors with a legal notice to complete, this then gives you 14 days to complete on the property. Once completion has taken place and funds have been received, our sales consultants will arrange an appointment for you to collect the keys to your new home.

You are now the proud owner of a new Kellen Home. We hope you will enjoy many happy years and make some fabulous memories in your new home.

After Care

As you settle into your new Kellen home, our sales consultants and site manager will visit to address any questions you have about your new home. After the settling-in period, our dedicated Customer Service Team will provide you with ongoing support and assistance.

Contact us to discuss your requirements of Reducer Housing supplier. Our experienced sales team can help you identify the options that best suit your needs.

Our Vulnerable Customer Policy

At Kellen Homes, we are committed to providing high levels of service tailored to your individual needs and seek to provide the additional level of assistance that maybe required for vulnerable customers.

However, it is not always easy to recognise these characteristics. Therefore, if you believe you meet the criteria for a vulnerable customer, please notify us as soon as possible. Inform us of your particular needs and the reasonable steps or adjustments that may be required, such as nominating someone to support you. You are encouraged to do this when you first make contact with us.

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